Follow these troubleshooting steps if you are seeing the following certificate error when trying to login to your PEAK Account from your internet browser.

Download the following file to a local folder on your PC.

<a href="https://letsencrypt.org/certs/isrgrootx1.der" rel="nofollow noopener noreferrer" target="_blank">https://letsencrypt.org/certs/isrgrootx1.der</a>

Locate and open the file you have downloaded

Click Next multiple times based on the default selections

Click Finish to complete the installation

1. Click Install Certificate
2. Click Next multiple times based on the default selections
3. Click Finish to complete the installation

<a href="mailto:engineering@cim.io" rel="nofollow noopener noreferrer" target="_blank">Contact CIM support</a> if you experience any installation or permission errors.

Step 4 - Close and then open a new browser and login

Close all current browser windows. Open a new internet browser window and visit the login page of your PEAK Account (<a href="http://ace.cimenviro.com/" rel="nofollow noopener noreferrer" target="_blank">Login to your PEAK Account</a>).

Watch video walkthrough guiding through above steps.

<a href="mailto:engineering@cim.io" rel="nofollow noopener noreferrer" target="_blank">Contact CIM support</a> if you still have difficulty logging in.

Steps required to fix certificate loading error

Certificate Loading Error

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Step 1 - Download new certificate file

Step 2 - Open file

Step 3 - Follow installation wizard

Step 4 - Close and then open a new browser and login

Video Walkthrough