Client admin users can control user comment notification preferences via the following:
Site level preferences (all users for a given site)
User level preferences (all sites for a given user)
Contact CIM Support for admin troubleshooting.
Site Level Preferences
Go to Sites > Search for given Site Name > Click View Sites (eye icon)
Scroll down to Contractors section and click Notifications button
Click Edit > Select notification preference > Click Update
User Level Preferences
Go to Admin > Clients or Contractors (depending on type of company user belongs to) > Search Company Name > Click Users Icon (single person icon)
Search users name > Click Preferences (slider icon)
Click Edit and update PEAK Actions comment notifications preferences for all sites belonging to user then click Update to save