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Comments & Collaboration
Comments & Collaboration

How to add comments to share progress updates on tasks. No more time wasted in meetings and digging through emails.

Howie avatar
Written by Howie
Updated over a year ago

In this article:

  1. Viewing & Adding Comments

  2. Adding Anonymous Comments

  3. Comment Notifications

Viewing & Adding Comments

Collaboration is difficult when information is spread everywhere and responsibility and next steps are unclear.

Commenting on Actions ensures progress updates, questions and supporting photos documents are kept in one place.

  • View Comments: See all past comments by users for an Action by tapping on the Comments section.

  • Add Comment: Add a new comment by tapping on the text box and clicking Add.

  • @Mention Users: @Mention someone else on the site by typing '@' or tapping the @Mention button. The @Mentioned users will be notified when the comment is added.

  • Add Attachments: Add attachments to your comment by tapping on Attach. This can be used to take photos directly using your mobile device and adding them as part of your comment.

Adding Comments from Email Link

You can also add comments to Actions directly from an email sent:

  1. Action Email Link: Click the link from the email

  2. Login to view details: Login with your PEAK Account which will redirect you to the Action ticket where you can view, add comments and attachments. Learn more about adding users.

  3. Add Anonymous Comment: Guest users without a PEAK Account can leave anonymous comments which will get added to the Action as a comment. This is useful for capturing feedback from temporary service technicians or external consultants.

Comment Notifications

All users on a site will receive email notifications when any new comments are added for that site. Users can change their comment notification preferences at any time.

To change your comment notifications:

  1. Change Your Notification Preferences Link: Click the link which can be found at the bottom of each new comment notification or @mention email. Login to your PEAK Account.

  2. Edit Your Preferences: View a list of all your sites and your notification preferences. Click the Edit button and select your notification preference. Select No Notifications to disable all new comment email notifications for that site or Assigned Actions if you only want to receive email notifications when you are the assignee of the action. Click Update to save.

Client admin users can modify comment notifications on behalf of other users. See support article.

Jump to:

  1. What is PEAK Actions?

  2. Viewing Actions

  3. Approving Actions

  4. Comments & Collaboration <- you are here

  5. Inbox & Previous

  6. Creating, Editing & Archiving Actions

  7. Actions Manager

  8. Adding Users

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